Refund policy

We want you to be happy with every Tropical Glow shopping experience and discover how using natural body soaps or any of our products is the best choice you can make.

We have a 30-day return policy, which means that you have 30 days after receiving your order to request a refund. No questions asked.

To start a return process, please contact us at teresa@tropicalglow.store. Items sent back to us without first requesting a return will not be accepted. Please note that returns first need to be mailed back to us to start the process. Mail the items you are returning to the following address:

TROPICAL GLOW,
PO BOX 492306,
KEAAU, HI 96749

The shipping cost for returning any items shall be covered by the buyer. We don't provide free return shipping labels.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get the product you want is to return the item you have. Once the return is received, we will contact you to get the details of the desired item to be exchanged for.

Refunds
Once we’ve received your return, you will be automatically refunded on your original payment method. Please remember it could take some time for your bank or credit card company to process and post the refund.  If more than 5 business days have passed since we’ve approved your return, please contact us at teresa@tropicalglow.store.