FAQs

PRODUCT QUESTIONS

Where are Tropical Glow products made?
Our products are made in Hawai'i (commonly known as the Big Island of Hawai'i) in the United States.

How are Tropical Glow artisan soaps different from commercial soaps?
Popular "brand soaps" found in most drug stores or supermarkets aren't really soaps. They contain mostly surfactants and chemicals that are similar to detergents that you use to wash dishes or laundry. On the other hand, Tropical Glow soaps are made using the traditional, cold process, saponification method where natural oils, fats, and vegetable butters are mixed with sodium hydroxide to make well balanced nourishing soaps with natural occurring  glycerin, a great humectant that helps the skin to retain moisture and is not irritant. After using our products, you will feel the difference in your skin and just love it! 

"TROPICAL GLOW" Soap Bars	Average Commercial Soap Bars
Made with natural oils and vegetable butters.	Made with not real oils and added surfactants.
Handmade with quality ingredients in small batches in Hawai'i.	Mass produced with low quality ingredients, probably outside USA.
Scented with nature inspired, pleasant fragrance oils and essential oils.	Overwhelming fragrances and perfumes full of chemicals.
No parabens, phthalates, surfactants or chemicals.	Endless list of  chemicals and ingredients you can't pronounce.
Recyclable soap boxes and labels.	Single use plastic bottle. Wasteful packaging.
Long lasting bars loaded with skin-loving ingredients.	Short lasting and very few skin benefits.

What is saponification, cold process method used in making Tropical Glow natural soaps?
Saponification is a process that converts fats, natural oils, or lipids (the acid) into soap by combining them with Sodium Hydroxide (the base). The chemical reaction relies on friction and self-generated heat. Through saponification, the acid and the base are neutralized, and converted into soap. The result is soap that retains natural glycerin, which attracts moisture to the skin. This makes it suitable for all skin types, including sensitive and dry skin. it has a smooth, creamy texture, gentle lather, and is long lasting.

Can I use Tropical Glow soaps on my hair?
Although our soaps are completely safe to use on your hair., we recommend using our solid shampoo and conditioner bars because they are specifically formulated to provide a variety of added benefits specifically targeted to the hair and scalp. Check out our shampoo bars and conditioner bars here. They contain no chemicals and no silicones.

Do you offer both options of soaps: vegan-friendly and organic animal beef tallow based soaps?
Yes, at Tropical Glow you can find soap options for every taste and need in just one place. It is easy to choose the type of soap you want by checking the product description and simple list of ingredients. It will tell you exactly what you need to know to pick the best option for your needs. 

Can children use any of the soaps?
Definitely! Our soaps are gentle and safe for the whole family to use including children.

What type of fragrances are used on your products?
We use high quality fragrance oils, and essential oils. Our suppliers manufacture their fragrance oils and essential oils right here in the United States to ensure quality and consistency. They are phthalate free, paraben free, SLS-SLES free, cruelty free.

What ingredients do you use to give color to your soaps?
We use cosmetic grade mica powders that are not synthetic. clays, natural herbs and powders. They are used to add color and vibrancy to our unique soap designs.

Are your soaps palm oil-free?
Yes, all our products are palm oil-free soaps because of the significant environmental damage associated with palm oil production, including widespread deforestation, and habitat destruction for some endangered species. We find that many other natural oils can be used in soap making; it is our small way to contribute to a more sustainable environment.

How long does each soap bar last on average?
Tropical Glow soaps last about 4-5 weeks with daily use. We recommend using a soap dish to keep it in the shower and out of direct contact with water when not  being used. This will help extend the life of your soap bar, and keep it from sticking to the tile. Follow these simple suggestions, lather up, and enjoy.

How are your products packaged?
We care about the environment that is why our packaging is recyclable. Our products are sealed in eco-friendly, non-toxic shrink wrap bags to protect product quality, and then placed in individual recyclable soap boxes.

SHIPPING QUESTIONS

How do you ship your orders and do you offer tracking?
We use USPS (United States Postal Service) to ship our products. They offer the best rates and coverage. Please allow 1-2 business days (not including weekends) for your order to process for shipment. When your order has been shipped, you'll receive a shipping confirmation email with your tracking number info. 

If you haven't received a shipping confirmation email within 2 business days of placing your order, check your spam folder. If it's not in your spam folder, please contact us at teresa@tropicalglow.store and we'd be happy to look into it for you!

Do you provide expedited shipping?
At checkout, you can choose your desired shipping option. You can select USPS Priority or USPS Express Mail on all domestic orders.

Do you offer Free Shipping depending on the purchase amount?
We offer free shipping on all US Domestic orders of US$100 or more.

Do you ship to international destinations outside USA?
We are currently shipping to only 25 international destinations as follows: Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

RETURN POLICY QUESTIONS

What is your return and refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your order to request a refund, no questions asked.

To start a return, contact us at teresa@tropicalglow.store. Items sent back to us without first requesting a return will not be accepted. Please mail the product to the following address:

TROPICAL GLOW,
P.O. BOX 492306,
Keaau, HI 96749
United States

The shipping cost for returning any items must be covered by the buyer. We don't provide free return shipping labels.

Timeframe for Refunds
Once we’ve receive your return, you will be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at teresa@tropicalglow.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can make things right immediately. Your satisfaction in our number one goal.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you  don't want. Once the return is received, we will contact you to get the details of the desired item to be exchanged for.