FAQs

PRODUCT QUESTIONS

Where are Tropical Glow products made?
Our products are made in Hawai'i (commonly known as the Big Island of Hawai'i) in the United States.

How are Tropical Glow artisan soaps different from commercial soaps?
Popular "brand soaps" found in most drug stores or supermarkets aren't really soaps. Many contain mostly surfactants and chemicals that are similar to detergents that you use to wash dishes or laundry. On the other hand, Tropical Glow soaps are made using the traditional, cold process, saponification method, where natural oils, fats, and vegetable butters are combined with sodium hydroxide to make well balanced nourishing soaps with natural occurring  glycerin, a great humectant that helps the skin to retain moisture, and is not irritating. After using our products, you will feel the difference in your skin and just love it. 

"TROPICAL GLOW" Soap Bars	Average Commercial Soap Bars
Made with natural oils, fats and vegetable butters.	Made with not real oils and full of chemical ingredients
Locally handcrafted in Hawai'i with natural, high quality ingredients.	Mass produced with low quality ingredients, probably outside USA.
Scented with nature inspired pleasant non- synthetic fragrance oils and essential oils.	Overwhelming fragrances and perfumes full of chemicals.
Products free of parabens, phthalates, surfactants or chemicals.	Endless list of chemicals and ingredients you can't pronounce.
Recyclable soap boxes and labels.	Single use plastic bottles. Wasteful packaging.
Long lasting bars made with skin-loving ingredients.	Short lasting and very few skin benefits.

What is saponification, cold process method used in making Tropical Glow natural soaps?
Saponification is a process that converts fats, natural oils, or lipids (the acid) into soap by combining them with Sodium Hydroxide (the base). The chemical reaction relies on friction and self-generated heat. Through saponification, the acid and the base are neutralized, and converted into soap. The result is soap that retains natural glycerin, which attracts moisture to the skin. This makes it suitable for all skin types, including sensitive and dry skin, plus it has a smooth, creamy texture, gentle lather, and is long lasting.

Can I use Tropical Glow soaps on my hair?
Our soaps are completely safe to use on your hair, but for better results, we recommend using our solid shampoo and conditioner bars because they are specifically formulated to provide a variety of added benefits specifically targeted to the hair and scalp. Check out our shampoo bars and conditioner bars here. They contain no chemicals and no silicones.

Do you offer both options of soaps: vegan-friendly and organic animal beef tallow based soaps?
Yes, at Tropical Glow you can find soap options for every taste and need in just one place. It is easy to choose the type of soap you want by checking the product description and simple list of ingredients. It will tell you exactly what you need to know to pick the best option for your needs. 

Can children use any of the soaps?
Definitely! Our soaps are gentle and safe for the whole family to use including children.

What type of fragrances are used on your products?
We use high quality, non-synthetic fragrance oils, and essential oils. Our suppliers manufacture their fragrance oils and essential oils right here in the United States to ensure quality and consistency. They are phthalate free, paraben free, SLS-SLES free, cruelty free.

What ingredients do you use to give color to your soaps?
We use non-synthetic, cosmetic grade mica powders to add color and vibrancy to our unique soap designs. We also use natural clays and herbs that have beneficial properties for the skin.

Do you use RSPO-Responsibly Sourced palm oil (RSPO) in your products?
We use RSPO-responsibly sourced palm oil in several of our soaps because it produces an unmatched creamy lather and exceptional bar hardness while minimizing overall environmental impact. While all agricultural crops require land clearing to grow, palm oil yields significantly more oil per acre than alternative plants, making it the most land-efficient choice available. By using exclusively verified sustainable suppliers, we ensure that this efficiency actively protects high-conservation forests and supports ethical farming communities.

How long does each soap bar last on average?
Tropical Glow soaps last about 4-5 weeks with daily use. We recommend using a soap dish to keep it in the shower and out of direct contact with water when not  being used. This will help extend the life of your soap bar, and keep it from sticking to the tile. Follow these simple suggestions, lather up, and enjoy.

How are your products packaged?
We care about the environment and that is why our packaging is recyclable. Our products are sealed in eco-friendly, non-toxic shrink wrap bags to protect product quality, and then placed in individual recyclable soap boxes.

SHIPPING QUESTIONS

How do you ship your orders and do you offer tracking?
We use USPS (United States Postal Service) to ship our products. They offer the best rates and coverage. Please allow 1-2 business days for your order to process for shipment. When your order has been shipped, you'll receive a shipping confirmation email with your tracking number info. 

If you haven't received a shipping confirmation email within 2 business days of placing your order, check your spam folder. If it's not in your spam folder, please contact us at teresa@tropicalglow.store and we'd be happy to look into it for you!

Do you provide expedited shipping?
Yes. At checkout, you can select USPS Priority or USPS Express Mail on all domestic orders.

Do you offer Free Shipping depending on the purchase amount?
We offer free shipping on all US Domestic orders of US$80.00 or more.

Do you ship to international destinations outside USA?
We are currently shipping to only 25 international destinations as follows: Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

RETURN AND REFUND POLICY QUESTIONS

Because our products are fresh and intended for personal care, we handle returns with health, safety, and your satisfaction in mind.

The "Glow Guarantee"
For Used & Opened Products
Did you try a scent that just wasn't your favorite? We want you to love your shower experience!

No Need to Mail it Back: For safety and hygiene reasons, we cannot accept physical returns on used or opened soap bars. Please do not mail used products back to us.

Our Solution: If you are unhappy with a scent or product within 30 days of delivery, reach out to us by the Contact Us link or email us at: teresa@tropicalglow.store. We will gladly issue a store credit or a replacement scent to try instead.

For Unopened & Unused Products
If you changed your mind or ordered the wrong item by mistake, you can return it for a refund.
Timeline: You have 30 days from the date of delivery to start a return.
Condition: Items must be completely unused, and in their original packaging.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping option, as we cannot guarantee we will receive your returned item.
Refunds: Once we receive the item, we will issue a full refund to your original payment method.

Damaged in Transit or Wrong Items
We process and package our orders with care so you will get your product in top condition. In an unlikely situation when your order was damaged in transit, or incorrect, we will make it right immediately.

Please email us right away at: teresa@tropicalglow.store with your order number, if you have it, and the reason for your request. Please allow 2 business days to review your request and get back to you!

"Your satisfaction is our number one priority"